It’s a week before Christmas, and returns are already piling up for a disgruntled employee in the exchange department at Wallace and Sons’ Department Store.  Unfortunately, Taylor’s sour demeanor is matched by the frazzled, frustrated customers in line to get their money back.  So much for many happy returns-those carping Christmas customers always seem to get the best of Taylor.  The store’s manager, Mr. Carlisle, figures Taylor needs something to help remind him of the Christmas spirit.  Just then a mysterious stranger enters the scene.  "Everybody calls me Ma," she tells them, then proceeds to put into effect the store policy of having "happy customers" by initiating a series of almost miraculous events.  A few people realize they didn’t really want to return their gifts after all, while others find themselves singing Christmas carols.  A magician appears, and a long smoldering love comes to the surface.  Taylor and the troupe of griping customers suddenly become a part of the wonder and joy of the yuletide season.  How did the mysterious visitor do it?  And just who is Ma, anyway?  This sweet and warm-hearted holiday yarn is easy to stage and illustrates what it’s like to enjoy a visit from The Ghost of Christmas Presents.