FAQs:  Shipping and Invoicing

A $3.00 surcharge applies to an order that includes one or more of the indicated “extra heavy” texts.  The shipping chart above is generated by assuming an average weight per item.  However, a very small handful of our textbooks weigh so much more than average that we would lose money shipping them unless we could cover our costs better.  Don’t worry, we promise we’re not lining our pockets with your shipping fees!  We’re simply trying to break even on shipping without raising all our shipping prices so we can continue to offer you these valuable textbooks.

The good news is that we will never bill you more than one of these heavy text surcharges on any single order.  Even if you order three different books that each show there is an extra charge, we will only bill you once.

We pride ourselves on the speed of our service.  Any order received in our office by 2:00 Eastern Time is shipped the very same day.  Orders received after this cutoff go out the next business day.  (Please keep in mind that we are closed on weekends.)  All continental United States orders should arrive within five business days; Canadian and other international shipments can take two to three weeks, depending on how rural the destination is.  We encourage you to take advantage of our electronic delivery options if you are in a hurry.

Electronic delivery is the best option for those in a hurry ordering play materials.  Our Get It Now! delivery option offers immediate access in exchange for prepayment of the entire order, including royalties.  The E-script delivery option will get you a printable PDF within one business day and does not require prepayment from organizations.  Either of these electronic options has only a $6 electronic delivery fee in addition to material costs.  Textbooks are not available electronically.

For textbook orders as well as any other order you wish to receive as physical copies, we have rush shipping options available at checkout.  Our website shopping cart gives continental United States customers a “rush” option that will get the package to you in two business days.  For example, if you place your order before 2:00 Eastern Time on a Monday, you will have your package by Wednesday.  Please remember, however, that any order placed after 2:00 Eastern Time will not ship until the next business day.  For overnight service, please call our office at 800-333-7262.

Rush options are also available for international shipments, but can be prohibitively expensive and take four to seven business days.  Please plan accordingly.

We can bill any organization with a legitimate business address and phone number.  All others, including businesses run out of a home, must prepay for all material and royalties.  We accept Visa, Mastercard, Discover, and American Express.  Alternatively, your group or company can submit a credit application.  Until you have been notified that your group has credit with Pioneer Drama Service, please plan on prepaying.

Many school districts and other organizations need a W-9 form showing our Taxpayer Identification Number (TIN).  You can get our W-9 form here.

Yes, you can take advantage of the security of our shopping cart to provide us your credit card information and tell us which invoice(s) and/or royalty contract(s) you wish to pay.

• Click on “My Cart” in the upper right hand corner of our website.
• Click on the orange “Checkout” button, which takes you to the Customer Agreement. 
• Click on the “I Agree” button to access the “Complete Your Order” page.
• Make sure you still are showing a $0.00 order total.  Enter your Billing Information.  Check the box in Customer Shipping Information to indicate “same as billing information.”
• At the bottom of the Complete Your Order” page, locate the “Special Instructions or Comments” box.  Use this box to instruct us which invoice number(s) and/or royalty contract(s) you wish to pay.  Be sure to include the amount you wish to pay, as well.
• Click on the “Checkout” button to access the page where you can input all your credit card information. 
• Click the “Process Credit Card Order” button to finalize the transaction.

Because our offices are located solely in Colorado, currently the law only requires us to collect sales tax on those customers in Colorado and North Carolina for whom we do not have a tax-exempt number on file.

Please be aware that this is not a company policy but simply our compliance with state and federal laws, which may change at any time.

International customers are responsible for their own brokerage, duties, and taxes.

Pioneer Drama Service will only accept returns of materials previewed through the Musical Perusal Program.  WE ARE UNABLE TO ACCEPT THE RETURN OF ANY OTHER MATERIAL.  No other scripts are sent on approval.  Any returns received may be refused or subjected to a restocking fee up to 20% in addition to original shipping charges.  Please do not place a production order for any play or musical until you have read the entire script.  We strongly encourage you to purchase a single preview copy or view the entire script through our E-View program before placing your production order.

There are no returns, exchanges, or refunds of emailed scripts, distribution rights, or any other product delivered electronically. 

Royalties will be refunded upon notification of any cancelled performance.  Please allow three weeks for processing.

Handling returns is very labor intensive and costly for a company.  If we allowed returns as a standard practice, we would have to raise all of our prices to compensate for this added expense.

Any returns received may be refused or subjected to a 20% restocking fee in addition to original shipping charges.

Since we are located in the United States, all our prices are in US dollars.  Likewise, we only bill in US funds.  We strongly prefer that our international customers pay in US dollars.  Most Canadian banks provide you this option or have International Money Orders available for purchase.  We also remind you that credit card companies offer a very fair exchange rate and may be the easiest way to remit payment.  We accept Visa, Mastercard, Discover, and American Express.  If you do not wish to prepay with a credit card, feel free to call us with a credit card number after you receive your invoice.  You may also take advantage of the security of our website to pay an invoice by credit card.  Simply go through the complete checkout process with an empty cart and use the Special Instructions box to specify the invoice number you are paying.

We also accept payments via PayPal from our international customers.  Please contact us for details.

We strongly discourage customers from paying by wire transfer since it has the highest fees.  If this is your only option to pay, you must add $25.00 to your payment to partially cover our incoming wire bank fees.

If you cannot pay in US dollars, we will accept checks in Canadian dollars.  Please obtain the most current conversion rate to calculate your payment.  We won’t worry if the exchange rate changes by a small amount before we receive your payment as long as you have made an honest attempt to pay an accurate equivalent.  We do not accept any foreign currency other than Canadian dollars.

Please remember that international customers are responsible for their own brokerage, duties, and taxes.

For almost all packages, the day we process and ship your order, Pioneer Drama Service will email you your shipping method and tracking number, so you know when to expect delivery.  If you have specific delivery details for your FedEx driver, such as “leave behind the bushes,” please contact your local FedEx with these instructions and your tracking number or the leave the instructions on your door the day you expect the package.

All domestic packages should arrive within one week of your order.  If your package does not arrive when expected based on your tracking number, please contact our office during normal business hours at 800-333-7262.  Please note, for packages shipped within the United States, we will not be responsible for lost packages more than two weeks after their scheduled delivery date.

International packages do not have an exact delivery date due to an unspecified amount of time for the customs office to release your order.  We will not be responsible for lost packages more than four weeks after they are shipped.  For international destinations, we strongly encourage you to take advantage of our electronic delivery methods instead.